MTN Rwandacell Plc (MTN Rwanda) has today introduced extended warranty and repair services for
all customers that purchase smartphones from any MTN Service Centre. This service is launching soon after MTN Rwanda’s announcement that it would be launching a device financing initiative in partnership with Bank of Kigali, offering customers the opportunity to buy brand new smartphones on credit.
MTN Rwanda’s extended warranty offers customers additional protection for any smartphone purchased at any MTN Service Centre or Connect Shop and also for any smartphone a customer has owned for less than three (3) years, upon the purchase of a screen protector and/or phone case for that existing phone. The warranty is for a period of twelve (12) months.
MTN Rwanda is also offering customers one free repair of their smartphones if any fault develops during the warranty period. For any additional repairs, customers will receive an eighty per cent (80%) discount on the repair costs.
“Smartphones are the gateway to unlimited information and an array of digital services, and we want to ease the process of owning and maintaining one. For a lot of our customers, smartphones are the first big-expense item they purchase for themselves, meaning screen protectors and phone cases are a must-have given the durability of smartphones. The idea of introducing an MTN extended warranty and repair service went without saying.
This is part of our commitment to ensure that as we connect everyone to the digital world, we think of the entire customer journey and offer our customers peace of mind,” said Yaw Ankoma Agyapong, MTN Rwanda Chief Consumer & Digital Officer.
The extended warranty (beyond what is covered in the manufacturer warranty) insures against accidental damage, cracked screens, cracked casing, water and liquid damage as well as malfunction after the manufacturer’s warranty has expired.
MTN Rwanda’s repair service offers top-notch diagnoses at designated MTN Service Centres. Customers located in Kigali will have their phones repaired within 3 days and those located upcountry will have their phones repaired within 5 days.
“We look forward to our customers enjoying this service as we continue to pursue the delivery of digital solutions for Rwanda’s progress,” concluded Agyapong.